Shipping and Returns Policies
FairyCut is based in Thailand & we ship worldwide baby!
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All FairyCut creations are MADE TO ORDER- which means everything is sewn by order and processing time is approximately 1-2 weeks.This is an estimate of the time frame in which your order ships out.
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You will receive a shipping notification with a tracking number once your order has been shipped. If you have any questions regarding an order, please feel free to contact us via our IG- @Fairy_Cut.
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Thailand Post services are very reliable and trustworthy. With that being said, expedited shipping time also rely on postal services in your country. From our vast experience, it usually takes about 7-21 days for your order to arrive, anywhere in the world.
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All shipping providers give an estimate of the timeframe in which your package will arrive. These times are subject to change due to circumstances out of our control. Once the package has left our studio, it is best to contact the shipping provider in your country to locate or track your package.
If an error in delivery occurs and your package is shipped backed to us, we will contact you & invoice you for a new shipping label. Please make sure your address you input at checkout is accurate. If you need to change your shipping address after purchase, please DM us as soon as possible via our IG- @Fairy_Cut.
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We accept returns&exchanges within 10 days of receiving your order, for all items except custom orders. If by any chance you are dissatisfied with your order, please reach out to us via our IG- @Fairy_Cut, or through your account: https://account.fairy-cut.com
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.